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The Responsive City: Engaging Communities Through Data-Smart Governance

The Responsive City: Engaging Communities Through Data-Smart Governance

A “responsive” city is one that doesn’t just make ordinary transactions like paying a parking ticket easier, but that uses the information generated by its interactions with residents to better understand and predict the needs of neighborhoods, to measure the effectiveness of city agencies and workers, to identify waste and fraud, to increase transparency, and, most importantly, to solve problems.

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Stephen Goldsmith & Susan Crawford
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