Our municipalities can build legitimacy and public trust by building participatory processes into their operations. Easy-to-use feedback mechanisms enable the public, policy makers and government officials to communicate more effectively about problems and solutions, real-time open data about government operations enables anyone to become a watchdog and an analyst, clearly documented and interactive decision-making processes lower the barriers preventing subject matter experts from contributing knowledge and expertise to the policy-making process. We can’t continue to allow marathon community meetings and obscure websites be the main mechanisms for citizen involvement in municipal government. Other cities around the world are figuring out how to use online technologies, media production and public events to drive citizen participation in government. Our municipalities can and must be at the forefront of this movement.